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Help and support

How can we help?

Common questions

Is GridSense free?

Yes. Light reports, the power map, units and gas countdowns, fuel prices, spend tracking, DisCo letters, the solar check and your passport are free for homes and businesses.

How does GridSense know how many units I have left?

Type the units on your meter now and again a day or more later. GridSense learns how fast you use them and counts down the days. When you buy tokens, add the units and the amount you paid.

Where do fuel and gas prices come from?

From people near you. Each price is the typical (middle) price reported in your city in the last 3 days, or your state when your city has too few reports.

How are band hours worked out?

From light reports in your area, in half-hour steps. They are estimates, not a meter log, and your band complaint letter says so.

Does GridSense install solar?

No. GridSense checks and lists installers. Your agreement and payment for an installation are with the installer you choose.

What does "verified installer" mean?

We checked their business registration, certificates and spoke to past customers before listing them. Reviews from GridSense customers show how they perform after that.

How accurate is the solar check?

It gives a planning estimate using typical prices and the sun hours for your state. A site survey and written quote from your installer decide the final design and price.

How does the power map know where light is?

Neighbours tap "Light don come" or "Light don go". The map shows what most people in an area reported in the last hour.

My area is not listed. What do I do?

Go to Account, choose your state and town, then "My area isn't listed". You can use it straight away and we review it for everyone else.

My DisCo says I owe for "loss of revenue". What can I do?

Open Rights with your DisCo. Use the dispute letter (and the solar declaration if you have solar), ask for the calculation in writing and for a NEMSA meter test. It is general information, not legal advice.

How do I install GridSense on my phone?

Android (Chrome): menu ⋮ → Add to Home screen. iPhone (Safari): Share → Add to Home Screen.

How do I delete my account?

Account → Delete account. It removes your data permanently.

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